Terms and Conditions

THESE TERMS

What these terms cover and the services we provide. These are the terms and conditions on which we supply subscription services to you to allow you to submit, view and compare quotes for trades and professional services alongside leaving reviews with our aim being to increase price transparency (Subscription Service).

Why you should read them. Please read these terms carefully before you enter into a Subscription Service with us. These terms tell you who we are, how we will provide the Subscription Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

HOW TO CONTACT US

How to contact us. You can contact us by telephoning our team on +44 1472 517761 or emailing us on contact-us@three-quotes.co.uk.

How we may contact you. If we have to contact you we will do so by writing to you at the email address registered to your account with us.

OUR CONTRACT WITH YOU

Signing up a Subscription Service with us. You may sign up to a Subscription Service with us via our website at https://www.three-quotes.co.uk/ by creating an account and selecting the required Subscription Service.

How we will accept your Subscription Service request. Following you signing up to a Subscription Service with us in accordance with clause 3.1 above, we will accept this request by sending a subscription confirmation to you by email.

Terms and conditions. You must accept these terms and conditions before the Subscription Services are to be accessible. You will have seen and accepted these terms and conditions when you subscribed through our website. In any event, if you proceed with using the Subscription Service you will be deemed to have accepted these terms and conditions apply to the contract between us.

We only sell to the UK. Our website is solely for the promotion of our Services in the UK. Unfortunately, we do not provide Services or accept Service requests outside the UK.

PRICE AND PAYMENT

Where to find the price for the Services. The prices of the Subscription Services offered by us (which includes VAT) will be the prices set out online at https://www.three-quotes.co.uk/pricing. We take all reasonable care to ensure that the price of the Subscription Services advised to you are correct. However please see clause 4.3 for what happens if we discover an error in the price.

We will pass on changes in the rate of VAT. If the rate of VAT changes between your subscription order date and the date you use the Subscription Service, we will adjust the rate of VAT that you pay, unless you have already paid for the Subscription Service in full before the change in the rate of VAT takes effect.

What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Subscription Services we sell may be incorrectly priced. We will normally check prices before accepting your subscription request so that, where the correct price of the Subscription Service at your request date is less than our stated price at your order date, we will charge the lower amount. If the correct price for the Subscription Services at your order date is higher than the price stated, we will contact you for your instructions.

When you must pay. The price of the Subscription Services must be paid upfront.

How you can pay. We accept payment online with all the usual credit and debit cards.

We may refuse to perform the Subscription Services if you do not pay. If you do not make payments in accordance with clause 4.4 above, we may refuse to carry out the Subscription Services requested until you have paid us the outstanding amounts. If payment is not received, we will contact you to tell you we are cancelling your subscription with immediate effect.

What to do if you think the payment amount requested is incorrect. If you think the payment amount requested from you is incorrect please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we may charge you interest on correctly invoiced sums from the original due date.

INFORMATION REQUIRED FROM YOU

Information on signing up. We will take a certain amount of information from you when creating an account with us such as email address home address and asking you to set a password to enable us to process your subscription request.

YOUR RIGHTS TO MAKE CHANGES TO THE SUBSCRIPTION SERVICE

If you wish to make a change to the Subscription Service you have signed up to please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Subscription Service, the date you will have access or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 –Your rights to end the contract).

PROVIDING THE SUBSCRIPTION SERVICES

Accessing the Subscription Services. We will provide the Services on the date agreed with you as confirmed in the booking confirmation we sent to you.

If we cannot perform the Subscription Services. If we are unable to perform the Subscription Services, we will inform you of this as soon as practicably possible. This might be because of reasons such as site maintenance. In this instance, we will extend the Subscription Services to match the time period you were unable to access the Subscription Services. It is at our sole discretion as to whether we will refund you in relation to the amount paid for the Subscription Services.

We are not responsible for delays outside our control. If your accessibility of the Subscription Services is restricted or prevented by an event outside our control we will contact you as soon as possible to let you know and we will take steps available to us to minimise the effect of the delay. We have no liability to you if a delay is outside of our control.

YOUR RIGHTS TO END THE CONTRACT

You can always end your contract with us. You may contact us to end your contract at any time. Your access to the Subscription Service will remain active until the end of the billing cycle.

What happens if you have good reason for ending the contract. If you are ending the contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any Subscription Services which have not been performed or have not been provided properly and you may also be entitled to further compensation. The reasons are:

(a) there is a risk that supply of the Subscription Services may be significantly delayed because of events outside our control; or

(b) you have a legal right to end the contract because of something we have done wrong.

Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services being bought either over the telephone or online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in clause 11.2.

When you don't have the right to change your mind. You do not have a right to change your mind in respect of the Subscription Services once you have accessed the Subscription Service even if the cancellation period set out in clause 8.3 is still running.

OUR RIGHTS TO END THE CONTRACT

We may end the contract if you break it. We may end the contract with you at any time by writing to you if you do not make any payment to us when it is due.

You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we reserve the right to charge you an amount as compensation to accurately reflect the net costs we will incur as a result of your breaking the contract (which in some circumstances may be the full amount that would be paid by you for the Subscription Services).

REFUNDS

How we will refund you. Should you be entitled to a refund on these terms, we will refund you by the method you used for payment.

When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind in accordance with clause 8.4, your refund will be made within 14 days of you telling us you have changed your mind.

IF THERE IS A PROBLEM WITH THE SUBSCRIPTION SERVICE RECEIVED

How to tell us about problems. If you have any questions or complaints about the service you have received, please contact us. You can telephone our consumer service team on contact-us@three-quotes.co.uk.

Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the service as a consumer. Nothing in these terms will affect your legal rights.

Summary of your key legal rights as a consumer

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says:

  • You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it;
  • If you haven't agreed a price beforehand, what you're asked to pay must be reasonable;
  • If you haven't agreed a time beforehand, it must be carried out within a reasonable time; and
  • see also clause 8.4.

WE DO NOT GIVE ADVICE ON WHICH YOU SHOULD RELY

The content on our website is provided for general information only. It is not intended to amount to three quotes personally giving you advice on which you should rely.

Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date. Whether you rely on the quotations and reviews posted by our other users is at your sole discretion.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those Websites or resources.

USER GENERATED CONTENT IS NOT APPROVED BY US

This website may include information and materials uploaded by other users of the website. This information and these materials have not been verified or approved by us. The views expressed by other users on our website do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us.

UPLOADING CONTENT TO OUR WEBSITE

Whenever you make use of a feature that allows you to upload content to our website, or to make contact with other users of our website, you must comply with our standards in relation to acceptable use, which prohibit the following:

  • Any material that is:

    • Defamatory, obscene, offensive, hateful, or inflammatory
    • Threatening, abusive, or invasive of another's privacy
    • Discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age

  • Impersonating any person or misrepresenting your identity or affiliation with any person or organisation.

  • Falsely representing quotes, reviews, or companies — all information submitted must be accurate and truthful.

  • Uploading any content that infringes another person's intellectual property rights (including trademarks, copyrights, or confidential information).

  • Using the site to send any unsolicited or unauthorised advertising or promotional material (spam)

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our website a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our website if, in our opinion, your post does not comply with our content standards.

You are solely responsible for securing and backing up your content.

OUR LIABILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

Whether you are a consumer or business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our website or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our Website; or
  • use of or reliance on any content displayed on our Website.

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user we don't compensate you for all losses caused by us or our services

We will not be responsible for any losses suffered that are:

  • Indirect and/or unexpected. It was not obvious that it would happen and nothing you said to us before you accepted the Contract meant we should have expected it (so, in the law, the loss would be unforeseeable).
  • Caused by a delaying event outside our control. If such delay or failure result from events, circumstances or causes beyond our reasonable control.
  • Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
  • A business loss. Any loss you suffer in connection with your trade, business, craft or profession.

We are not responsible for losses caused by your failure to provide us with correct information. If you fail to provide honest and accurate information to us, we will not be liable for any losses you suffer (whether actual monetary losses or any damage) as a result of your failure to give us correct information.

Financial cap. Without prejudice to clauses 16.1 – 16.4 above, our total liability arising under or in connection with this Contract, whether arising in contract, tort (including negligence) or restitution, or for a breach of statutory duty or misrepresentation, or otherwise, shall be limited to the costs of the Subscription Service.

HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our https://www.three-quotes.co.uk/privacy. Your personal details will be treated confidentially and will only be shared with other agencies, with your permission.

OTHER IMPORTANT TERMS

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Subscription Service, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.

Last Updated: 14 Apr 2025